E-commerce Automation on WhatsApp
WhatsApp has become a primary shopping channel in many markets. Customers prefer messaging over browsing websites—asking about products, checking availability, and making purchases through conversations.
AI chatbots transform conversational commerce from manual to scalable. Handle thousands of shopping conversations simultaneously while delivering personalized experiences that drive conversions.
E-commerce Chatbot Features
Order Status & Tracking
Customers check order status by asking naturally: "Where's my order?" The chatbot pulls real-time tracking information from your fulfillment system and provides updates instantly.
Product Discovery
Shoppers describe what they're looking for in natural language. The AI recommends matching products with images, descriptions, and buy links—guiding them to purchase.
Abandoned Cart Recovery
Automatically follow up with shoppers who left items in their cart. Personalized messages with product reminders and limited-time offers recover 10-15% of abandoned carts.
Proactive Updates
Send order confirmations, shipping notifications, and delivery alerts automatically. Keep customers informed at every stage without manual messaging.
E-commerce Success Metrics
Online stores using AI chatbots on WhatsApp see measurable business impact:
Integration Options
Connect your e-commerce platform to enable real-time product data and order information:
Shopify
Native integration with product catalog and order sync
WooCommerce
WordPress plugin for seamless connection
Magento
Enterprise e-commerce integration
Custom API
RESTful API for any e-commerce platform
E-commerce Use Cases
- •Order confirmations and shipping updates
- •Abandoned cart recovery messages
- •Product recommendations and upsells
- •Flash sale and promotion announcements
- •Back-in-stock notifications
- •Post-purchase review requests
Learn more:
Related Topics
Boost Your E-commerce Sales
Recover abandoned carts and increase conversions with AI-powered WhatsApp automation.