Transform Your Support Operations
Support teams handle the same questions repeatedly: order status, return policies, account issues, product information. A WhatsApp AI chatbot resolves these inquiries instantly—at any hour, in any language—freeing your team to focus on complex issues that need human expertise.
When issues do require human intervention, the AI gathers all relevant information first—order numbers, problem descriptions, attempted solutions—so agents can resolve cases faster with full context.
Support Automation Capabilities
24/7 Instant Responses
Customers get answers immediately, regardless of time zone or business hours. No more waiting for email responses or sitting in chat queues. The AI handles volume spikes without adding headcount.
Ticket Routing & Escalation
When issues exceed AI capabilities, conversations route to the right team based on issue type, customer tier, or language preference. Agents receive full context and conversation history.
Knowledge Base Integration
The chatbot draws from your existing help center, FAQs, and product documentation. Add new content once—it's immediately available to customers through WhatsApp.
Multi-language Support
Detect customer language automatically and respond in their preferred language. Support 50+ languages without hiring multilingual agents.
Support Metrics That Matter
Track the impact of AI automation on your support operations:
Common Support Use Cases
- •Order tracking and delivery status updates
- •Return and refund requests
- •Account management (password resets, profile updates)
- •Product troubleshooting and FAQ answers
- •Business hours, locations, and contact information
- •Appointment scheduling and reminders
Implementation Guide
Deploy an AI support chatbot in days, not months:
- 1.Connect your WhatsApp Business account to Duzel
- 2.Import your knowledge base and FAQ content
- 3.Configure escalation rules and team routing
- 4.Integrate with your helpdesk (Zendesk, Freshdesk, etc.)
- 5.Launch and monitor conversation analytics
Related Topics
Transform Your Support Operations
Reduce response times and support costs while improving customer satisfaction.