Get in Touch
Have questions about our AI WhatsApp chatbot platform? Our team is here to help. Choose the best way to reach us or fill out the form below and we'll get back to you promptly.
Send Us a Message
Quick Contact
Office
123 Business Center, Tech District
San Francisco, CA 94105
Support Hours
Business Support
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
Emergency Support
24/7 for Enterprise customers
Critical issues only
Holiday Schedule
Limited support on major US holidays
Emergency support remains available
Contact the Right Team
Reach out directly to the department that can best assist you.
Technical Support
Get help with technical issues and integration
support@duzel.aiResponse: Within 4 hours
Partnerships
Explore partnership and integration opportunities
partners@duzel.aiResponse: Within 24 hours
Frequently Asked Questions
Common questions about contacting our team.
What's the best way to reach you for urgent issues?
For urgent technical issues, we recommend using our WhatsApp support line at +1 (555) 987-6543. Enterprise customers have access to 24/7 priority support with guaranteed response times.
How long does it typically take to get a response?
Response times vary by department: Sales inquiries are answered within 2 hours during business hours, technical support within 4 hours, and enterprise inquiries within 1 hour. Emergency support for enterprise customers is available 24/7.
Can I schedule a demo of the platform?
Absolutely! You can request a demo through our contact form by selecting 'Request Demo' as the subject, or email sales@duzel.ai directly. Our team will arrange a personalized walkthrough of the platform.
Do you offer phone support?
Phone support is available for Growth and Enterprise plan customers during business hours (9 AM - 6 PM EST, Monday-Friday). All customers can reach us via email, WhatsApp, or our contact form.
Ready to Transform Your Customer Engagement?
Start your free trial today and see how Duzel can automate your WhatsApp communications.