Platform Overview
Duzel
AI-native WhatsApp chatbot platform with advanced NLP. Built specifically for WhatsApp Business automation with intent recognition and context awareness.
ManyChat
Visual flow builder for messaging automation. Started with Facebook Messenger and Instagram; WhatsApp support added as an additional channel.
AI vs Rule-Based: The Key Difference
This is the fundamental difference between the platforms:
Duzel: AI-Powered
Understands intent, not just keywords. "Where's my order?", "Track my package", and "When will it arrive?" all trigger the same response—no manual mapping needed. Handles typos, slang, and unexpected phrasing.
ManyChat: Rule-Based
Uses keyword triggers and decision trees. You define exact keywords that trigger specific flows. More control but requires anticipating how users will phrase things. Breaks with unexpected input.
For simple use cases, rule-based works fine. For natural conversation handling, AI wins.
Feature Comparison
WhatsApp Focus
Duzel
WhatsApp-first design. All features optimized for WhatsApp Business API capabilities and best practices.
ManyChat
Messenger-first with WhatsApp added. Some features work better on Messenger/Instagram than WhatsApp.
AI Capabilities
Duzel
Full NLP stack: intent recognition, entity extraction, sentiment analysis, context awareness, and continuous learning.
ManyChat
AI features recently added but not core to platform. Primarily relies on flow-based automation with keyword triggers.
Pricing
Duzel
Starts at $29/month with included messages. Straightforward tiers with transparent pricing.
ManyChat
Free tier available (limited). Pro from $15/month but WhatsApp requires separate pricing. Costs can add up.
Side-by-Side Comparison
| Feature | Duzel | ManyChat |
|---|---|---|
| WhatsApp-native | ✓ | Added later |
| AI/NLP automation | Core feature | Add-on |
| Visual flow builder | ✓ | ✓ |
| Facebook/Instagram | — | ✓ |
| Multi-language | 50+ | Limited |
| Free tier | Free trial | ✓ |
| Best for | WhatsApp AI | Social media |
When to Choose Duzel
- ✓WhatsApp is your main customer channel
- ✓You need AI that understands varied customer phrasing
- ✓Customer support automation is a priority
- ✓You want sophisticated intent recognition without manual flows
When to Choose ManyChat
- ✓Facebook/Instagram are your primary marketing channels
- ✓You prefer visual flow builders over AI automation
- ✓Budget is tight and free tier works for your volume
- ✓Use cases are simple keyword-trigger scenarios
Migration Guide
Moving from ManyChat to Duzel for WhatsApp:
- 1.Document your existing ManyChat flows and triggers
- 2.Set up Duzel and connect your WhatsApp Business number
- 3.Train Duzel's AI with your FAQs and knowledge base
- 4.Duzel's AI will handle intent recognition automatically
- 5.Switch WhatsApp traffic once testing is complete
The biggest difference: you won't need to create manual keyword flows. Duzel's AI handles the variations automatically.
More comparisons:
Related Topics
Choose AI-Powered WhatsApp
Experience the difference of true AI understanding on WhatsApp.