Platform Overview
Duzel
Purpose-built AI WhatsApp chatbot platform. Focus on WhatsApp automation with advanced NLP, no-code builder, and campaign tools. Official Meta partner.
Intercom
Enterprise customer messaging platform supporting multiple channels including WhatsApp. Broader focus on website chat, email, and help center alongside messaging apps.
Feature Comparison
WhatsApp Integration
Duzel
Native WhatsApp focus. Full API access, broadcast campaigns, rich media, interactive messages, and deep WhatsApp-specific features.
Intercom
WhatsApp as one channel among many. Basic messaging support but fewer WhatsApp-specific features like broadcast campaigns.
AI Capabilities
Duzel
Advanced NLP with intent recognition, context awareness, sentiment analysis, and continuous learning from conversations.
Intercom
Fin AI agent for automated responses. Strong but designed for broader customer service rather than WhatsApp-specific use cases.
Pricing
Duzel
Starts at $29/month with included messages. Transparent flat-rate pricing. Growth plan at $99/month for most businesses.
Intercom
Starts at ~$74/month for basic plans. WhatsApp requires additional setup. Enterprise pricing for full features.
Side-by-Side Comparison
| Feature | Duzel | Intercom |
|---|---|---|
| WhatsApp focus | Primary | One of many |
| Broadcast campaigns | ✓ | Limited |
| No-code builder | ✓ | ✓ |
| AI automation | ✓ | ✓ |
| Website chat | — | ✓ |
| Help center | — | ✓ |
| Starting price | $29/mo | ~$74/mo |
When to Choose Duzel
- ✓WhatsApp is your primary customer communication channel
- ✓You need broadcast campaigns and promotional messaging
- ✓Budget-conscious but need powerful AI automation
- ✓Looking for WhatsApp-specific features and best practices
When to Choose Intercom
- ✓You need unified messaging across website, email, and apps
- ✓Building a full help center and knowledge base
- ✓Enterprise with existing Intercom investment
- ✓WhatsApp is secondary to website chat
Migration Guide
Switching from Intercom to Duzel for WhatsApp is straightforward:
- 1.Export your WhatsApp conversation history and contacts
- 2.Set up Duzel with your WhatsApp Business number
- 3.Import knowledge base content and configure AI training
- 4.Run both platforms in parallel during transition
- 5.Move WhatsApp traffic to Duzel once configured
More comparisons:
Related Topics
Try the WhatsApp-Native Platform
See why businesses focused on WhatsApp choose Duzel.