Customer Support Automation
The most common use case—and often the highest ROI. Support teams typically handle the same questions repeatedly. AI chatbots resolve 60-80% of these inquiries instantly, without human involvement.
What AI Support Chatbots Handle
- • Order tracking and delivery updates
- • Return and refund requests
- • Account management
- • Product troubleshooting and FAQs
- • Business hours, locations, and contact info
Sales & Lead Qualification
Speed-to-lead matters. When a prospect reaches out via WhatsApp, every minute of delay reduces conversion probability. AI chatbots respond instantly—at 3 AM, on weekends, during holidays.
Sales Chatbot Capabilities
- • Instant lead engagement and qualification
- • Product information and comparison
- • Pricing and availability queries
- • Calendar integration for demo scheduling
- • CRM updates with lead scores
Ready to automate your customer conversations?
See Duzel pricing plansE-commerce Operations
WhatsApp has become a primary shopping channel in many markets. AI chatbots transform conversational commerce from manual to scalable.
Proactive Updates
Order confirmations, shipping notifications, delivery alerts.
Cart Recovery
Personalized follow-ups for abandoned carts.
Product Discovery
AI recommends products based on customer needs.
Post-Purchase
Review requests, cross-sell, loyalty updates.
Industry Examples
Healthcare
Appointment scheduling, prescription refills, symptom triage.
Real Estate
Property inquiries, viewing scheduling, document collection.
SaaS
Onboarding, feature announcements, churn prevention.
Travel & Hospitality
Booking confirmations, check-in, concierge services.